This prompt is designed to help generate detailed summaries and actionable insights through sentiment analysis AI, using customer call recordings. It is particularly useful for capturing key points, customer feedback, and agreed-upon action items, while providing customer sentiment analytics to enhance customer relationship management and service quality. By analyzing customer sentiment data, you gain a clearer understanding of the interactions and satisfaction levels.
To achieve the best results in extracting customer sentiment, you should upload recordings or transcriptions of customer calls that contain comprehensive discussions between representatives and customers. This content should capture the entire conversation, including customer queries, feedback, concerns, and any resolutions or promises made.
Providing clear and detailed call recordings will enable the prompt to produce accurate, insightful summaries and next steps, while also assessing customer sentiment and satisfaction trends through analytics.
Provide a concise summary of the current state of this customer account. What are the action items from the most recent meeting. Provide the action items as a bulleted list. For each action item, specify its owner. If there are no action items, state so. Overall how happy and satisfied is this customer? Is the customer’s satisfaction increasing or decreasing. Provide all answers in a concise manner for an executive audience. Format the output so that it is easy to consume and see where each answer starts.