Michael Schiff (or just "Schiff" as everybody calls him) is a BizOps guru. He's also a kickass volunteer firefighter. So effectively he helps companies scale so they don't have to do firefighting, while doing actual firefighting in his free time.

Schiff was recently the SVP of BizOps at Vimeo. Before that, he was the Head of Business Operations at Mattermost. He was previously VP of Heroku Business Operations at Salesforce.

Book Schiff for a Project, Coaching or Expertise:

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You can book Schiff here (or use the QR code at left) for coaching or consulting work.

If you’d like to discuss an equity-based advisor relationship, email them directly.

Unicorn Project Sections Curated by Schiff:

Hi, I’m Schiff, a BizOps Expert:

My passion is to help companies reach their potential through re-engineering core processes in Sales, Marketing, Product, Finance and Customer Service. Some specific areas of focus:

  1. Modeling and Implementing the Customer Journey. We start with the customer and what their journey should look like with our products and Go-to Market motions. Then we hire the right people, build the infrastructure to support it and define the metrics and processes to make it all work.
  2. Analytics and Data Science. You can't manage what you can't measure. To do this you need a focused set of company metrics and a robust suite of data warehousing and analytics solutions. My focus for decades has been to make this the foundation of everything we do, providing real time analytics to all areas of the business.
  3. All things Back Office: Finance Operations, Order Administration and Goto Market Operations.
  4. Company Strategy: Building the company revenue and expense model. Managing the business to the model. This also includes headcount planning.

My Specialties: